Consultation outcome: Mobility as a Service: code of practice

Published: 29 August 2023
By Chris Haycock

Mobility as a Service: code of practice consultation – government response HTML

This report summarises the responses to the consultation and the issues that were identified.

The Department for Transport has published a code of practice to help guide the development of Mobility as a Service (MaaS) in the UK. Informed by the findings of the consultation responses, it will provide recommendations and best practice to navigate the technical and commercial challenges when designing a MaaS solution.

We received 66 responses to this consultation. A summary of public feedback is included in the consultation outcome.

We are seeking views on the content that could be included in a mobility as a service (MaaS) code of practice.

We are proposing that a MaaS code of practice could be used to:

• provide guidelines for new entrants to the market and incumbent MaaS platform providers to aid navigation around the relevant legislation
• support new businesses in the MaaS industry to make decisions in line with government goals
• encourage MaaS platform providers to include carbon data for each route offered, helping consumers choose lower carbon journeys
• provide best practice examples of MaaS solutions
• assist local authorities in developing or considering MaaS platforms to operate in their areas, developing local solutions that build on nationally agreed standards

We want to gain further evidence on the development of the content of the code of practice.