Independent report: DfT: Independent Complaints Assessor report for 2022 to 2023

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2022 to 31 March 2023.

Published: 11 March 2024
By Chris Haycock

DfT: Independent Complaints Assessor report for 2022 to 2023 PDF, 2.97 MB, 150 pages

Details

Department for Transport’s (DfT’s) independent complaints assessors (ICAs) are appointed by ministers to act independently of DfT to review complaints made against DfT, its executive agencies and other DfT public bodies.

This report covers complaints that were referred to the ICAs, and where they completed their review and made a recommendation between 1 April 2022 and 31 March 2023.

The ICAs independently review complaints about whether DfT, one of its executive agencies or another DfT public body has:

provided you with a reasonable service
handled your complaint appropriately

DfT’s executive agencies are:

Driver and Vehicle Standards Agency
Driver and Vehicle Licensing Agency
Vehicle Certification Agency
National Highways
Maritime and Coastguard Agency

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